Last updated: January 16, 2025

Thank you for shopping with Guangzhou Shi Mu Electronic Co., Ltd (GZSM).

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products purchased from us.

Definitions

• Company refers to Guangzhou Shi Mu Electronic Co., Ltd, registered in Hong Kong with offices in Guangzhou, China and Uyo, Nigeria.
• Goods refer to the items offered for sale on our Website.
• Orders mean a request by You to purchase Goods from Us.
• Website refers to GZSM, accessible from https://www.gzsm.org
• You means the individual or entity using our services.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for cancellation is 7 days from the date you received the goods.

To exercise your right of cancellation, please inform us clearly via one of the following methods:

• Email: sales@gzsm.org
• Phone: +2347026761133 (Nigeria) / +86 138 2515 5807 (China)
• Visit our website: https://www.gzsm.org/about

Refunds will be processed within 14 days of receiving returned goods, using the same payment method originally used.

Conditions for Returns

• Goods must be returned within 7 days of purchase.
• Goods must be unused, in original packaging, and in resalable condition.
• Custom orders, hygiene-sensitive items, and expired products cannot be returned.

We reserve the right to refuse returns not meeting these conditions.

Returning Goods

You are responsible for the cost and risk of returning goods. Returns should be sent to:

Guangzhou Office: Room 901, Building 1, Kangxin Courtyard, Xinkang Garden, Xintang Avenue West, Guangzhou, Guangdong, China.

Uyo Office: 1 New Heaven Avenue, Uyo, Akwa Ibom State, Nigeria.

We recommend using insured and trackable shipping. Refunds cannot be processed without proof of return delivery.

Gifts

If items were marked as gifts and shipped directly to you, you will receive a gift credit for the value of your return. If not marked as gifts, refunds will be sent to the original purchaser.

Contact Us

If you have questions about our Returns and Refunds Policy, please contact us:

• Email: sales@gzsm.org
• Phone: +2347026761133 (Nigeria) / +86 138 2515 5807 (China)
• Website: https://www.gzsm.org/about

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